Support
A question about the app? Here are the most common answers, and how to write to us.
Write to us
A question, a purchase problem or a mistake in a question: we reply in English, French, Portuguese or Spanish.
contact.ntpco@gmail.comFrequent questions
I can't find my purchase
In the app, open Profile and tap “Restore purchases”, with the same Apple account you bought with.
I want a refund
Apple handles refunds: request one at reportaproblem.apple.com.
I found a mistake in a question
Write to us with the start of the question and what is wrong. We check the official source and fix it for everyone in the next update.
I want to change language or residence permit
In Profile: the help language and the permit you are preparing for (multi-year residence permit, resident card or naturalisation) can be changed at any time without losing your progress.
I want to erase everything
Profile → “Erase my data”. Details are in the privacy policy.
Is there an Android version?
Not for now: iPhone only, with iOS 18 or later.